Property Management
HUMAN RESOURCES • Recruitment • Customer Service Training • Sales Training • Staff Mentoring • Performance reviews • Where practical, develop a labor resource pool so that staffing is flexible • Additional Staff to assist on site as needed SECURITY • Expertise with state of the art CCTV surveillance equipment • Daily off-site software backups • On-site visits to verify lock counts with renter rolls OPERATIONS • Daily inspections to ensure compliance with all established Diede standards • Daily deposits reducing risk • Facility reports/results reviewed daily • Proactive approach in handling delinquencies • Review and maintain your security systems and make recommendations for changes ACCOUNTING & PAYROLL • Complete bookkeeping and payroll service • Detailed reports sent monthly, including Budget Comparison, Profit and Loss, GL,Balance Sheet, YTD and Monthly comparisons to previous years • All employee record keeping, payroll, reports, insurance, tax forms and reporting are included with our service • Operating budgets are generated and tracked monthly FACILITY VISITS • Facility visits include scheduled and unscheduled visits to keep in contact with facility and monitor staff
Business Management
MARKETING • Marketing plans including monthly goals and actions plans • Internet advertising • Web site development & maintenance • Mailings • Yellow Page ads • Val Packs and Penny Saver • Banners • Chamber of Commerce Events • Referral programs • We manage all existing advertising contracts and make recommendations for changes • ROI marketing approach QUALITY ASSURANCE • Documented business processes to assure customer service quality • We use state of the art software and off-site backups to ensure the accuracy of accounting and site data • Mystery shopping program • Monitoring staff and competition to ensure facility is competitive in the marketplace • Reconcile petty cash weekly COMPLIANCE • We handle all federal and state payroll compliance • We verify that all notices are sent in compliance with the California Self Storage Act • We do our own lock cuts and unit inventories, photograph the contents, estimate sale value and seal the unit • Handle entire auction process with a licensed auctioneer, from start to finish
